Privacy policy
Who we are
Wild Route Trips is the trading name of Tezo Expeditions Ltd, a company based at Ntinda Complex, Kampala, Uganda. We are responsible for the personal details you send us through this website or by email.
To ask anything about this policy, or about your details, write to hello@wildroutetours.com or call +256 703 501 464.
What we collect
When you fill in a form on this site. Your name, email address and phone number, and what you tell us about the trip: where you want to go, your dates or the month you have in mind, how many people are travelling, your budget, the standard of accommodation you want and anything else you write in the message box.
When you book. The details the parks, lodges and airlines need to hold a place in your name. For a gorilla or chimpanzee permit that includes your full name as it appears in your passport, your nationality and your passport number.
We ask for these by email, once you have decided to go ahead, never through the site.
When you tell us about health, diet or mobility. Only what you choose to share so that a lodge, a guide or a park can look after you, and only passed to the people who need it for that.
When you visit the site. Information about your visit collected by Google Analytics: the pages you look at, roughly where you are, the device and browser you use, and how you found the site.
This does not tell us who you are. The firewall that protects the site also records your internet address, to block attacks.
Why we use your details
- To answer your enquiry and send you a route and a price.
- To book the permits, lodges, flights and transfers in your trip, and to run the trip itself.
- To keep the records that tax and accounting law in Uganda requires.
- To understand which pages are useful, so the site gets better, and to measure whether our advertising reaches the right people.
We do not sell your details, and we do not add you to a mailing list.
Who we share your details with
Only the people who need it to deliver your trip or to run this site:
- The wildlife authorities that issue permits in your name, such as the Uganda Wildlife Authority and the Rwanda Development Board.
- The lodges, camps, airlines, air charters and local partners who provide parts of your trip.
- Hostinger, which hosts this website.
- Google, which provides Google Analytics, the Google Ads tag and the fonts this site uses.
- Wordfence, the firewall that protects the site, which sees the internet address of each visitor in order to block attacks.
Some of these organisations store data outside Uganda. Each of them handles it under its own privacy policy.
Cookies
Google Analytics and the Google Ads tag set cookies in your browser so that visits can be counted and adverts can be measured.
The site works fully without them. You can block or delete cookies in your browser’s settings, and Google offers a browser add-on that stops Google Analytics from collecting data about your visits.
How long we keep your details
We keep the details of an enquiry for as long as we need them to answer it and to follow it up. If you travel with us, we keep the booking records for as long as tax and accounting law requires.
You can ask us to delete your details at any time, and we will delete the copies we hold, unless the law requires us to keep them. Records held by a park authority, lodge or airline are kept under their own rules; we will tell you who has them.
Seeing, correcting or deleting your details
Under Uganda’s Data Protection and Privacy Act, 2019, you can ask us:
- what details we hold about you, and for a copy of them
- to correct anything that is wrong
- to delete your details
- to stop using your details for a particular purpose
Write to hello@wildroutetours.com and we will answer. If you are not satisfied with our answer, you can complain to Uganda’s Personal Data Protection Office. If you live in the United Kingdom or the European Union, you also have rights under the data protection law where you live, and can complain to the regulator there.
How we keep your details safe
Enquiries are stored in this site’s database, which is password-protected, and in our email. The site runs over an encrypted connection and sits behind a firewall.
Changes to this policy
If what we collect or how we use it changes, this page changes with it, and the date at the top is updated. This version was last updated on 22 October 2026.